FAQS

Frequently Ask Question

Yes, It's definitely safe to book with MLS Holidays as we are listed in Tourism Malaysia, MATTA, MITM, MCTA Member as licensed local tour operator. Please be aware that there are several reported fraud/bogus promising websites selling tour packages without licensing. Do ensure you should receive proper invoice, confirmation & tour itinerary from legal local operators with indication of company address, contact number and vehicle type.

  • We are leading licensed Land Tour Operator in Malaysia.
  • We are supported by MATTA, MITM, MCTA and Tourism Malaysia.
  • We have a strong network with the locals, tour operators, hotel management and suppliers in all destinations offered by us.
  • We handle many toursits from around the world every year.
  • As travel experts, we know what is the best for our clients.
  • We provide personalized, dedicated and professional sevices for our clients.
  • All our tour guides are licensed by Minsitry of Tourism & Culture Malaysia.
  • Every day, we have multiple day tours and long tours ongoing around Malaysia and overseas.
  • Your safety is always our concern and highest priority.
  • We are able to handle crisis, emergency or unexpected problems efficiently.
  • We provide clean and reliable vehicles and accommodations for your travel comfortability.
  • No hidden or extra costs in our pricing.
  • We are commited ti Responsible Tourism.
  • We provide the latest update of any tours accurately.
  • Come join us and start your holidays with MLS Holidays today!

All MLS Holidays Tours are conducted daily even during weekends and public holidays unless otherwise fully booked. If you wish to have a customized or private tours, please book early to avoid disappointment.

No unless stated. Normally we encourage our clients to purchase travel insurance during their travelling period. We also provided add-on AIG international insurance service as well. Kindly contact our tour consultant for further information.

Absolutely. Please check with our tour consultant when making enquiry. Please check out the periodical tour and hotel discount and latest offers and promotions in our websites or social media.

There are no hidden costs. The customized program will be presented according to what the itinerary layout.

No, tips are not compulsory and not included in our tour price. Tipping is entirely at your own discretion. We recommend RM10-RM20 per person per day.

Our office hours as below:

Mon-Fri: 9am-6pm
Sat: 9am-1pm
Sun&Public Holiday: OFF

However, if you have any inquiries, feel free to contact our operation hotline at +6016-200 8428 / +604-423 1328 for assistance.

If you have any belongings left in our vehicle, kindly contact us at the following numbers: +6016-200 8428 / +604-423 1328

Seat In Coach, is the term used for sharing transfer or tour, therefore guests that are in SIC basis will be sharing vehicle and other tourist with them on the tour. There maybe multiple pickups & drop-offs throughout the journey. Do expect some short waiting time.

MLS Holidays uses a variety of transportation including comfortable tourist coaches/van/cars to provide our guests with safest and most efficient transportation in each area. For all our tour packages, a 14 seater licensed tourist van or 30/44 seater licensed tourist coach will usually be used. It all depends on the group size. Under circumstances we do use a coach for bigger volume and private cars for smaller number of SIC.

Absolutely. Please inform our sales consultant when making a booking and upon receiving your tour itinerary. Please ensure your dietary requirement is written clearly. Through vege/allegy food can be easily accommodated in most area. Please take note that unfortunately, we cannot guarantee that special requirements can always be met. In tour packages where meals are served buffet style, we suggest that you leave out the meat or allergic food.

We do accept last minute booking but subject to availability. However, for a peace of mind and confirmed departure tours, we suggest that you make your reservation as early as possible especially during peak season.

In case you wish to customize your tours, we can customize it so that it will fit perfectly to your request. Emailed us your selected places of interest and we will draw up an itinerary to fit your program.

It is possible to leave a tour early. However you will be responsible for your own transportation arrangements once you decide to leave to tour early. You would also be responsible for all costs associated with joining a tour late or leaving one early.

Once you have decided on your preferal tour package, email or call us to confirm. An pro-forma invoice will be issued to you where you need to make a deposit payment to secure your booking. Full payment is required ONE month prior to tour commencement.

Yes. In case of emergency you can call the following numbers: +6011-1440 7310 / +6016-474 7208

In case of an emergency where family and friends are unable to contact you, they can contact MLS Holidays directly and our staff can pass the message if required.

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